Shipping policy
Placing an order can be done from the Site. Should you place the order from the Site, you have to be sure that personal data is correct and updated. We suggest Customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
Always keep the transaction details with you for reference.
Order Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are also not processed on weekends and holidays.
Delivery within UAE cities shall be in 2 – 3 working days and from 4 to 10 working Days to Other Countries.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason.
We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verifications or information before accepting any order.
Order Acknowledgement and Updates
We will keep you informed of your order status via Contact Nos and mails.
Delivery of the Order / Timings
Orders are Delivered within 3 Working Days from the Order Date (Friday, Saturday & Public Holidays are not accountable).
Orders will be Delivered in the Company’s Standard Working Hours 10 am to 8 Pm Sunday to Thursday. In case of Non Availability of the Customer or Payment upon Delivery, then the Order is rescheduled for Delivery within next 3 Working Days, and extra Shipping Charges will be applicable.
Delivered Orders
Once the Order delivered to customer, it is the sole responsibility of the customer to verify all the details of the Order & the Products.
Shipping Rates by Country
| Country | Shipping Rates & Details |
|---|---|
| United Arab Emirates | A shipping fee of 20 AED applies to orders below 100 AED. |
| Saudi Arabia | AED 70 (71.50 Saudi Riyal) |
| Kuwait | AED 25 (Between 2 - 2.25 Kuwaiti Dinar) |
| Oman | AED 30 (3.14 Omani Rial) |
| Bahrain | AED 75 (7.69 Bahraini Dinar) |
| Qatar | AED 65 (64.50 Qatari Riyal) |
| Canada | AED 100 (37.66 Canadian Dollar) |
| United States (US) | AED 100 (27.23 United States Dollar) |
| United Kingdom (UK) | AED 65 (13.25 Pound Sterling) |
| India | AED 60 (1395.00 Indian Rupee) |
| Bangladesh | AED 60 (1984.00 Bangladeshi Taka) |
| Pakistan | AED 60 (4593.00 Pakistani Rupee) |
| Sri Lanka | AED 60 (4893.00 Sri Lankan Rupee) |
| South Africa | AED 70 (359.57 South African Rand) |
| France | AED 70 (16.79 Euro) |
| Germany | AED 70 (16.79 Euro) |
| Italy | AED 70 (16.79 Euro) |
| Switzerland | AED 70 (15.80 Swiss Franc) |
| Australia | AED 70 (29.89 Australian Dollar) |
| Nepal | AED 80 (2977.50 Nepalese Rupee) |
| Indonesia | AED 80 (3,66,818.00 Indonesian Rupiah) |
| Singapore | AED 80 (28.63 Singapore Dollar) |
| Thailand | AED 80 (730.46 Thai Baht) |
| Netherlands | AED 80 (38.99 Netherlands Antillean Guilder) |
| Egypt | AED 70 (971.26 Egyptian Pound) |
| New Zealand | AED 80 (36.58 New Zealand Dollar) |